Returns Policy
Last updated: 15 June 2026
At Fiora Lane, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. Below, we clearly explain our Returns Policy.
If you are unsure about anything, always contact us first via:
1. How We Work
Fiora Lane works according to a direct-from-supplier model. To prevent waste and reduce CO₂ emissions, we do not keep large stock ourselves. Items that are not held in our own stock may be shipped directly from our supplier, located in China.
This means that approved returns may also need to be sent to the return address of our supplier in China.
Please do not return any item before contacting us and receiving the correct return instructions.
2. Return Period and Registration
You can register a return within 14 days after receiving the item, via:
You can only register a return after you have physically received the item.
Please include your order number and the reason for the return in your request, so we can process your return correctly.
After approval, you will receive the correct return address from us.
3. Conditions
Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
Trying on is allowed, wearing is not.
Discounted sale items can only be returned if they meet the return conditions and are not excluded for hygiene reasons.
Deliberately ordering multiple sizes with the intention of returning part of the order is strongly discouraged.
Certain items are excluded from returns for hygienic reasons, such as underwear, swimwear, and jewellery, unless unopened and unused.
This policy does not affect your statutory consumer rights.
4. Return Costs and Process
The return costs are at the customer’s expense, including international shipping costs and any customs costs, unless the item is faulty, damaged, incorrect, or unless otherwise required by law.
The item must be returned to the return address provided by us. This may be the return address of our supplier in China.
The customer is responsible for shipping, the costs, and tracking the return shipment.
We always recommend using a shipping method with track & trace. Without proof of shipment, we may not be able to process a return.
5. Customer-Friendly Intermediate Solution
Because international returns can be expensive and time-consuming, we are happy to look together with you for a suitable intermediate solution, for example a partial refund, discount, or another solution agreed by email.
For this, always contact us first via:
before returning anything.
6. Defective, Wrong, or Damaged Item
If something is wrong with your order — for example the item is defective, damaged, incorrect, or not as described — please send us an email within 14 days after receipt, including clear photos and a description of the problem.
Without photos and a description, we may not be able to process your complaint properly.
With this information, we will look for a suitable solution as quickly as possible.
This does not affect your statutory consumer rights if the item is faulty, damaged, incorrect, or not as described.
7. Refund
A refund can only be paid after the item has been received and approved at the return address, or once valid proof of return has been provided where required by law.
After approval, we will refund the purchase amount within 14 days via the original payment method.
Original standard shipping costs will be refunded where required by law. Return shipping costs are not refunded unless the item is faulty, damaged, incorrect, or unless otherwise required by law.
Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible via:
If the order has already been processed or shipped, cancellation may no longer be possible before delivery and you may need to wait until the item has been delivered and then follow the return process.
If you have a question or problem with your order, please contact us first instead of immediately starting a chargeback or payment dispute. This allows us to review the situation and offer a suitable solution faster.
9. Liability
We are not responsible for lost packages if the tracking indicates that the item has been delivered to the address provided by the customer.
An incorrectly provided address is the responsibility of the customer.
Address errors must be reported within 24 hours after ordering via: