Shipping and Delivery
Last updated: 15 June 2026
We aim to deliver your order as quickly and correctly as possible. Below you will find all information about our Shipping and Delivery Policy.
1. Processing Time (Dispatch)
Orders are processed within 1 to 3 business days.
As soon as your order has been shipped, you will receive a tracking code by email.
2. Delivery Time
After processing, the estimated shipping time is 1 to 7 business days, depending on your location.
Please note that delivery may be delayed during busy periods, public holidays, carrier delays, or customs procedures.
Delivery times are estimates and are not guaranteed.
3. Shipping Method and Origin
To prevent waste and reduce CO₂ emissions, we ship directly from our supplier in China.
Because of this, customs costs may apply depending on the country of delivery.
Our shipping and delivery partners may vary depending on the destination, carrier availability, and fulfilment route.
4. Shipping Costs
Shipping costs are shown at checkout and depend on the weight, destination, and chosen shipping type.
5. Tracking — Customer Responsibility
The customer is responsible for monitoring the tracking code via our website and the link provided by email.
The customer is responsible for checking whether the package will be delivered to their home address or to a pickup point, and for collecting it from the pickup point if necessary.
If delivery takes longer than expected or if something is wrong, always contact us first via:
instead of immediately opening a chargeback or payment dispute.
6. Responsibility During Shipping
If the tracking information indicates that the package has been delivered to the address provided by the customer, the package will be considered delivered.
Please check your address carefully before placing your order.
Address errors must be reported within 24 hours after ordering via:
If an incorrect or incomplete address is provided and the order has already been processed or shipped, we may no longer be able to change the delivery details.