Terms & Conditions
Last updated: 15 June 2026
These Terms and Conditions apply to all purchases made through the website of Fiora Lane, reachable via:
1. Applicability
By placing an order, you agree to these Terms and Conditions, our Returns Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.
2. Product Information
We do our utmost to describe products correctly and provide them with up-to-date information.
Colours may vary slightly depending on the screen.
Typing errors, pricing errors, and inaccuracies may occur; no rights can be derived from these.
3. Orders and Payment
Orders are only processed after full payment has been received.
Available payment methods include credit card, Apple Pay, Shop Pay, and Google Pay. Availability may vary by country, device, and checkout settings.
Customers must check which payment methods are available for their location during checkout.
4. Processing and Delivery
Processing time, dispatch: 1 to 3 business days.
Shipping time after processing: 1 to 7 business days, depending on location.
Shipping takes place directly from our supplier in China; customs costs may apply.
The stated timeframes are indicative. Delays due to busy periods, public holidays, customs procedures, carrier delays, or circumstances outside our control do not automatically give the right to cancellation or refund, unless required by law.
5. Returns and Cancellations
Please see our separate Returns Policy for all conditions.
If you wish to cancel your order, please contact us as soon as possible via:
If the order has already been processed or shipped, cancellation before delivery may no longer be possible and you may need to wait until the item has been delivered and then follow the return process.
If you have a question or problem with your order, please contact us first instead of immediately starting a chargeback or payment dispute. This allows us to review the situation and offer a suitable solution faster.
Nothing in these Terms and Conditions affects your statutory consumer rights.
6. Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered to the provided address.
Our liability is in all cases limited to a maximum of the purchase amount of the relevant item, unless otherwise required by law.
Always check your address details carefully.
7. Intellectual Property
All content on the website, including texts, photos, logos, and design, is the property of Fiora Lane and may not be used without prior written permission.
8. Complaints Procedure
Complaints can be submitted in writing via:
We aim to respond within 5 business days.
For complaints about size or quality, always include clear photos and a description.
9. Applicable Law
These Terms and Conditions are governed by the laws applicable to the country in which Fiora Lane operates and sells its products, unless mandatory consumer protection laws in your country provide otherwise.
Nothing in these Terms and Conditions affects any mandatory legal rights you may have as a consumer.