1. Shipping Policy
Last updated: Today
At Camille Ashford, we want your order to be handled carefully, clearly, and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through camilleashford.com.
Order Processing
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, verify the shipping information, and prepare your order for dispatch.
Business days are Monday through Friday, excluding U.S. federal holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
After your order has been processed and dispatched, delivery typically takes approximately 5 to 10 business days.
Please note that delivery times are estimates and are not guaranteed. Delivery may occasionally take longer due to carrier delays, severe weather, peak shopping periods, public holidays, customs processing, incorrect or incomplete address information, or other circumstances outside our reasonable control.
Fulfillment Partners
Some Camille Ashford products may be fulfilled and shipped directly by our trusted third-party fulfillment partners.
Depending on product availability and the fulfillment location, an order may be shipped from a fulfillment facility located outside the United States.
Because products may be fulfilled from different locations, orders containing multiple items may occasionally arrive in separate packages or at different times.
There is no additional shipping charge if an order is divided into multiple shipments.
Shipping Carriers
We offer free standard shipping within the United States.
Depending on the product, fulfillment location, and delivery address, orders may be transported by USPS or other domestic or international shipping partners.
The carrier responsible for final delivery may differ from the carrier that initially handles your shipment.
When tracking is available, tracking details will be sent to the email address provided when placing your order.
Shipping Costs
Standard shipping is free for orders delivered within the United States, unless otherwise clearly stated at checkout.
At this time, Camille Ashford primarily serves customers within the United States.
Incorrect Shipping Information
Please make sure that your shipping address and contact information are complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at:
[SUPPORT EMAIL]
We will do our best to assist you. However, once an order has entered processing or has been shipped, we cannot guarantee that the shipping address can be changed.
Camille Ashford is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, although we will make reasonable efforts to assist where possible.
Delayed Orders
If we become aware that we are unable to ship your order within the stated processing timeframe, we will contact you with information about the delay and, where required, provide you with the option to accept the delay or cancel the affected order for a refund.
If your order has already shipped but has not arrived within the expected delivery timeframe, please contact us at:
[SUPPORT EMAIL]
Please include your name, order number, and the email address used to place the order so that we can investigate the shipment.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location;
- Check with other members of your household;
- Check with nearby neighbors where appropriate; and
- Contact the delivery carrier using the tracking information provided.
If you are still unable to locate your package, contact us at:
[SUPPORT EMAIL]
We will review the available tracking information and assist you with the next appropriate steps.
Tracking Information
Tracking information may take some time to update after your order has been dispatched.
In some cases, especially for internationally fulfilled orders, tracking information may not update until the package reaches the next stage of the delivery network.
Questions
If you have any questions about shipping or the status of your order, please contact us at:
[SUPPORT EMAIL]
We aim to respond to customer inquiries within 24 hours.