9. FAQ Policy Page
Last updated: Today
Frequently Asked Questions
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After your order has been processed and dispatched, delivery typically takes approximately 5 to 10 business days.
Delivery times are estimates and may occasionally vary due to carrier delays, severe weather, peak shopping periods, public holidays, customs processing, or other circumstances outside our reasonable control.
Where Do You Ship From?
Some Camille Ashford products may be shipped directly from our trusted third-party fulfillment partners.
Depending on the product and fulfillment location, your order may be shipped from outside the United States, including from China.
Because products may be fulfilled from different locations, orders containing multiple items may occasionally arrive in separate packages.
Do You Offer Free Shipping?
Yes. Camille Ashford offers free standard shipping within the United States, unless otherwise clearly stated at checkout.
Do You Offer Returns?
Yes. Camille Ashford offers a 30-day money-back guarantee on eligible items.
If you would like to request a return, please contact us within 30 days of receiving your order at:
How Do I Start a Return?
Email us at:
Please include:
- Your full name
- Your order number
- The email address used for your order
- The reason for the return
- Clear photos if the item is damaged, defective, or incorrect
Please do not return an item before receiving return instructions from us.
Who Pays for Return Shipping?
For returns due to a change of mind, incorrect size selection, or an item no longer being wanted, the customer is responsible for the return shipping costs.
Some approved returns may need to be sent to an international return location, including a fulfillment partner in China. In these cases, the customer is responsible for arranging and paying for the return shipment.
For damaged, defective, or incorrect items, please contact us before returning the item. We will review the situation and provide the appropriate next steps.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
When Will I Receive My Refund?
Once an approved return has been received, inspected, and approved, we will process the applicable refund to your original payment method.
After the refund has been issued by us, your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
What If My Item Is Damaged, Defective, or Incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue, and clear photographs of the item and packaging where relevant.
We will review the issue and provide the appropriate next steps, which may include a replacement, refund, or another suitable solution.