2. Returns and Refund Policy
Last updated: Today
At Camille Ashford, we want you to feel comfortable and confident shopping with us.
This Returns and Refund Policy explains how returns, refunds, exchanges, and our 30-day money-back guarantee work.
This policy applies to purchases made through camilleashford.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible items.
If you are not satisfied with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
- Your full name
- Your order number
- The email address used for the order
- The reason for the return
- Clear photos if the item is damaged, defective, or incorrect
- Any additional information that may help us process your request
Our customer service team will review your request and provide you with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be requested and approved by Camille Ashford by email.
If your return is approved, we will provide you with the applicable return instructions and return address.
Some of our products are fulfilled by international fulfillment partners. As a result, the approved return location may be located outside the United States, including in China.
Returns sent to an address without prior approval may not be accepted or eligible for a refund.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or an item no longer being wanted, the customer is responsible for arranging and paying the return shipping costs.
If the approved return address is located outside the United States, the customer is responsible for the cost of shipping the item to that return location.
We strongly recommend using a tracked shipping service.
For items that arrive damaged, defective, materially different from what was ordered, or incorrect due to an error on our part, please contact us before returning the item.
Depending on the circumstances, we may provide a replacement, refund, or return instructions. If we require an eligible damaged, defective, or incorrect item to be returned, we will provide an appropriate solution for the return shipping costs.
Tracking Required for Returns
For approved customer-paid returns, valid return tracking information must be provided to us.
A refund will normally be processed only after the returned item has been delivered to and confirmed by the designated return location.
If a returned package is lost in transit and delivery cannot be confirmed, we may be unable to issue a refund.
For this reason, we strongly recommend keeping your shipping receipt and tracking information until your return has been completed.
Condition of Returned Items
To be eligible for a return, items must generally be:
- Unworn
- Unwashed
- Unused
- In their original condition
- Returned with original tags and packaging where reasonably possible
Items showing signs of wear, washing, use, damage caused after delivery, perfume or other odors, stains, makeup marks, alterations, or other signs that prevent the item from being resold may not be eligible for a refund.
Items That May Not Be Eligible for Return
Certain items may not be eligible for change-of-mind returns, including:
- Gift cards
- Items clearly marked Final Sale before purchase
- Personal or hygiene-sensitive products where returns cannot reasonably be accepted for health or hygiene reasons
- Items that have been worn, washed, altered, damaged, or used
- Items returned without prior authorization
- Items returned outside the 30-day return period
An item being offered at a promotional or discounted price does not automatically make it Final Sale. Any Final Sale restriction will be clearly indicated before purchase.
Nothing in this policy limits any rights you may have under applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Clear photographs of the packaging where relevant
We will review the issue and determine the appropriate solution.
Depending on the circumstances, this may include a replacement, refund, or other appropriate remedy.
Please do not return a damaged, defective, or incorrect item before receiving instructions from us.
Refund Processing
Once an approved return has been received and inspected, we will notify you by email.
If the refund is approved, the applicable refund amount will be issued to your original payment method.
After the refund has been issued by us, your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
Any original expedited shipping charges, if applicable, are generally non-refundable for change-of-mind returns unless otherwise required by law.
Exchanges
Depending on the product and availability, we may be able to offer an exchange.
To request an exchange, contact us at:
We will review your request and let you know which options are available.
Because inventory may change quickly, we cannot guarantee that a requested replacement size, color, or product will still be available.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet entered processing or been shipped, we will do our best to cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving your order in accordance with this policy.
If we are unable to ship an order within the timeframe communicated to you, we will handle any cancellation and refund rights in accordance with applicable U.S. law.
Contact Us
For questions regarding returns, refunds, exchanges, or your order, please contact:
Camille Ashford
Email: info@camilleashford.com
Website: camilleashford.com
We aim to respond to customer inquiries within 24 hours.